Is Payers’ Provider Data “Clean, Complete, and Centralized” or is There a Crisis of Overconfidence?
At ProviderTrust, one theme emerges repeatedly with our payer clients: messy, inaccurate, disconnected data. So, when our team received the results of a payer-focused survey conducted in early 2025, we were bewildered to learn that most of the survey’s respondents had a rosy view of their provider network data.
We’d commissioned the survey to strengthen our understanding of how ProviderTrust might better serve payers’ needs for improved provider data integrity. Instead, we learned a different lesson: Most executives at enterprise-level payer organizations don’t think they have a data problem.
- How does the ProviderTrust team know this problem exists? We see the cracks in payers’ provider network data daily, in every department. After receiving the survey results, our marketing team gathered experts from each corner of our business, including product managers, data analysts, implementation specialists, account managers, and sales leaders, to analyze the results. They all said the same thing: How do payers not know there’s a problem?
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